The four types of listening reflect the underlying principles of the opening of the mind, heart and will are:

Dowloading: This type of listening is limited to reconfirming what we already know. Nothing new penetrates our bubble.
Factual listening: We let the data talk to us and notice disconfirming information. Doing this requires opening the mind—that is, the capacity to suspend our habits of judgment.
Empathic listening: We see the situation through the eyes of another. Doing this requires opening the heart: using our feelings and our heart as an organ of tuning in to another person’s view.
Generative listening: We listen for the highest future possibility to show up while holding a space for something new to be born.

via How are you listening as a leader? | SmartBrief